Refund and Returns Policy

Thank you for shopping at Eye Candy Gallery & Framing. If you’re not satisfied with your purchase, we’re more than happy to help you.

Returns

You have 14 days from the date your order ships to request a return.

To be eligible for a return, your item must be:

Unused and in its original packaging
In the same condition as when you received it.
Accompanied by your original receipt or proof of purchase.

How to request a return

Email us at eyecandyartnc@gmail.com or call (910) 246-2266 within the 14-day window, and we’ll send you a return shipping label.

Return Shipping

You’re responsible for the cost of return shipping; this amount will be deducted from your refund. For higher-value items, we may ask you to use trackable shipping or purchase shipping insurance. Please note that we can’t guarantee a returned item will reach us.

Non-returnable items

The following cannot be returned or refunded:

Gift cards
Downloadable products
Sale items

Custom items

Custom orders are not eligible for return or refund. If there’s a problem with a custom item, contact us and we’ll work with you to resolve any defects.

Refunds

Once we receive your returned item, we’ll inspect it and let you know whether your refund is approved. If approved, we’ll refund your original payment method; depending on your card issuer, it may take a few days to appear on your statement.

Partial refunds

A partial refund may be issued if:

A book or art supply shows signs of use
An item isn’t in its original condition

Exchanges

We only replace items that arrive defective or damaged. Contact us at eyecandyartnc@gmail.com within 14 days of delivery, and we’ll arrange a replacement.

Gifts

If your item was purchased and shipped as a gift, your refund will be issued as store credit for the value of the return, mailed to you once we receive the item.

If the item wasn’t marked as a gift, or was shipped to the purchaser to give to you later, the refund will go to the original purchaser.

Late or missing refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company— it can take time for a refund to post officially.
Contact your bank — there’s often additional processing time.

If you’ve done all of this and still haven’t received your refund, contact us at eyecandyartnc@gmail.com.

Need assistance?

Eye Candy Gallery & Framing

Email: eyecandyartnc@gmail.com

Phone: (910) 246-2266

Address: 275 NE Broad Street, Southern Pines, NC 28387